Return Policy
What is our return policy?
According to the terms offered on our platform, not all products are eligible for return; however, the company will accept returns if the products are defective, deficient, false, or do not have the characteristics or features as advertised.
Products are not returnable under the following conditions if;
- The item has been opened, partially used, or disfigured by the customer. THE CUSTOMER IS STRONGLY ADVISED TO CAREFULLY INSPECT THE PACKAGE JUST BEFORE ACCEPTING PRODUCTS FROM THE RIDER.
- The product packaging, packaging box, and/or packaging seal have all been tampered with. It is suggested that if the package appears to be tampered with, the customer should refuse to accept the order and inform us via email us at info@sabuhbeauty.com or even drop a message through our live chat on www.sabuhbeauty.com or WhatsApp us on +92 31 262 SABUH (72284).
- Any damaged or defective product given by the customer.
The product is missing the original packaging and any accessories or handouts
How to Return?
You can place a return request for any product by calling customer care by email us at info@sabuhbeauty.com or even drop a message through our live chat on www.sabuhbeauty.com or WhatsApp us on +92 31 262 SABUH (72284).
Please make sure to keep the return package in its original packaging with all labels intact. You are also requested to keep a COPY OF THE INVOICE/BILL from info@sabuhbeauty.com on hand for verification.
After your return request is processed, the following are the next steps to be taken:
For Karachi – We will pick up the returned items within 48 hours of receiving approval for the return request. Pick up charges will be applicable.
Cancellation Policy
How do I cancel an order?
Medicines and Healthcare Products
Cancellation of an order for medicines or healthcare products can be done from the “My Accounts > My Order > Details > Cancel order” screen on the www.sabuhbeauty.com website or mobile application. You can also cancel your order by leaving us a message on our email at info@sabuhbeauty.com or by live chat on www.sabuhbeauty.com before it is marked as “Shipped”.
Refund Policy
When can I expect the amount to be refunded?
An order for medicines or healthcare products can be refunded by calling by emailing at info@sabuhbeauty.com or by live chat on www.sabuhbeauty.com after the order is marked as “Completed”.
Please keep in mind that the refund amount displayed on the Platform at the time of refund initiation is an estimate that will be finalized once verification is completed. Once the rider has picked up the product, you will receive a refund for the total amount paid for the products you returned.
Please make sure to keep the return package in its original packaging with all labels intact. You are also requested to keep a copy of the invoice/bill from www.sabuhbeauty.com on hand for verification.
Please note that the process may take:
For Karachi, 48 hours from the time the customer care initiates a refund.
You understand and acknowledge that we reserve the right to reclaim any refunds we have processed as a result of fraudulent activities, such as the return of incorrect products or the incorrect quantity of products.
